TERMS & CONDITIONS
Effective Date: 27.02.26
Business Name: Girlylux Ltd
Location: Vacoas, Mauritius
Contact Number: 55091217
Email:info@girly.mu
Website: www.girly.mu
1. Introduction
Welcome to Girlylux Ltd. By accessing our website and purchasing our products, you agree to
be bound by the following Terms & Conditions.
If you do not agree with these terms, please refrain from using our website.
2. About Us
Girlylux Ltd is a jewelry business offering gold-plated jewelry, silver-plated jewelry, and women’s
accessories.
All products are subject to availability.
3. Eligibility
By using this website, you confirm that:
● You are at least 18 years old or have parental/guardian consent.
● You provide accurate and complete information when placing orders.
4. Product Information● We strive to ensure that product descriptions, pricing, and images are accurate.
● Colors may slightly vary due to lighting and screen settings.
● Plated jewelry requires proper care; durability depends on usage and maintenance.
● Girlylux Ltd reserves the right to modify or discontinue products at any time without
notice.
5. Pricing & Payments
● All prices are listed in Mauritian Rupees
● Prices may change without prior notice.
● Full payment must be received before order processing.
● We reserve the right to cancel orders due to pricing errors or suspected fraudulent
activity.
SHIPPING & DELIVERY POLICY
6. Order Processing
Orders are processed within 2 business days after payment confirmation.
7. Transfer of Responsibility
Once the parcel has been handed over to the postal service and postage has been completed,
responsibility for the package transfers to the respective postal service provider.
Any concerns, delays, or inquiries regarding the shipment must be directed to the post office handling the delivery.
8. Delivery Timeframes
While we strive for efficient dispatch, we cannot guarantee the exact delivery time.
According to postal service information:
● Express postage typically results in next-day delivery.
● Normal postage may take up to one (1) week for delivery.These timeframes are estimates only and depend entirely on the operational capacity of the postal service.
For shipment updates or issues, customers are advised to contact the respective post office directly.
REFUND POLICY
9. Refund Eligibility
Refunds will only be issued if Girlylux Ltd inadvertently sends:
● A defective item
● An incorrect product
In such instances, customers are eligible for a full refund or replacement, subject to verification.
To qualify:
● The issue must be reported within 7 days of delivery.
● Clear photo or video evidence must be provided.
● The item must be unused and in its original packaging.
10. Non-Refundable Situations
We do not process refunds for:
● Incorrect model, size, or variant selected by the customer.
● Order cancellations after the order has been placed and processed.
● Sale, promotional, or discounted items.
Girlylux Ltd reserves the right to assess all claims before approving a refund.
Approved refunds will be processed within 2 business days via the original payment method.
EXCHANGE POLICY
11. Incorrect Item or Size Sent by Girlylux Ltd
If our team mistakenly sends the wrong item or incorrect size:
● We will arrange an exchange.
● Shipping costs will be borne by Girlylux Ltd.
● The item must be unused and in original packaging.
● The issue must be reported within 7 days.
12. Incorrect Size Chosen by Customer
Clients may request an exchange for incorrectly chosen sizing under the following conditions:
● The request must be made within one (1) week from the date of parcel receipt.
● Proof of delivery date is required.
● The item must be unused, unworn, and in original packaging.
● Return transport costs will be borne by the customer.
13. Exchange Eligibility Conditions
● Exchanges are subject to availability of another size in the same model.
● Exchanges between different models or designs are not permitted.
● Sale or promotional items may not be eligible for exchange.
● Girlylux Ltd does not authorize exchanges for products damaged, altered, or misused
by the customer.
All returned items will be inspected before approval.
14. Image Proof Requirement
For all exchange requests, customers must provide clear image evidence showing that Girlylux
Ltd sent the wrong size or model.
Failure to provide sufficient proof may result in refusal of the exchange.
15. Exchange Location
● All exchanges must be conducted at our physical location in Vacoas.
● We do not offer exchanges via post or courier.
JEWELRY CARE DISCLAIMER
Our jewelry is gold-plated or silver-plated unless otherwise stated.
To maintain longevity:
● Avoid water, perfumes, and chemicals.
● Store in a dry place.
● Remove before sleeping or exercising.
Girlylux Ltd is not responsible for tarnishing caused by improper care.
LIMITATION OF LIABILITY
Girlylux Ltd shall not be liable for:
● Losses caused by misuse of products.
CONTACT US
If you have any inquiries or require clarification regarding our policies, please contact our
customer support team.
Thank you for choosing Girlylux Ltd as your preferred jewelry provider